Last Updated: September 13, 2026
At Clora Balance, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund process in accordance with applicable consumer protection laws.
You have the right to return your purchase within 14 calendar days from the date you received the product. This right applies to all customers in Slovenia (SI), Greece (GR), Croatia (HR), Slovakia (SK), Hungary (HU), Poland (PL), and the Czech Republic (CZ).
To be eligible for a return, the following conditions must be met:
Contact our customer service team through the contact form on our website to request a return. Please provide your order number and the reason for the return.
Our customer service team will provide you with detailed return instructions, including the return address and any necessary forms.
Carefully pack the product in its original packaging to prevent damage during transit. Ship the product to the address provided by our customer service team.
Once we receive and inspect the returned product, we will process your refund within 14 business days. The refund will be issued using the same payment method used for the original purchase.
Upon successful return, you will receive a full refund of the purchase price. The refund will include:
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including all shipping costs. Please provide photographs of the damaged product to help us process your claim quickly.
The following items cannot be returned:
If you would like to exchange your product for a different item, please follow the return process outlined above and place a new order for the desired product. This ensures the fastest possible processing of your exchange.
If you haven't received your refund within the specified timeframe, please:
If you wish to cancel your order before it has been delivered, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will cancel it and no charges will apply. If the order has already been shipped, you will need to follow the standard return process.
This Return Policy is in addition to and does not affect your statutory rights under the consumer protection laws of your country of residence. Nothing in this policy is intended to limit or exclude any rights you may have under applicable law.
If you have any questions about our Return Policy or need assistance with a return, please contact our customer service team through the contact form available on our website. We are here to help and will respond to your inquiry as quickly as possible.
We value your satisfaction and are committed to making your return experience as smooth as possible.
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