Privacy Policy

Last Updated: September 13, 2026

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Place an order through our website
• Contact our customer service team
• Subscribe to our newsletter or promotional communications
• Participate in surveys or provide feedback

The types of personal information we may collect include:

• Contact Information: Name, surname, phone number, email address, delivery address
• Order Information: Products purchased, order value, payment method, delivery preferences
• Technical Information: IP address, browser type, device information, operating system
• Usage Information: Pages visited, time spent on our website, referring URLs

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including delivery and payment collection
• Customer Service: To respond to your inquiries, complaints, and requests
• Communication: To send you order confirmations, delivery updates, and promotional materials (with your consent)
• Improvement: To analyze website usage and improve our products and services
• Legal Compliance: To comply with applicable laws and regulations
• Fraud Prevention: To detect and prevent fraudulent transactions and abuse of our services

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing is necessary to fulfill your order and deliver products
• Consent: You have given explicit consent for specific processing activities (e.g., marketing communications)
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as fraud prevention and service improvement
• Legal Obligation: Processing is necessary to comply with legal requirements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that assist us with order fulfillment, delivery, payment processing, and customer service
• Business Partners: Authorized partners who help us operate our website and conduct business
• Legal Authorities: When required by law or to protect our rights and safety

All third-party service providers are contractually obligated to protect your personal data and use it only for the purposes for which it was disclosed.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS technology
• Secure storage of personal data on protected servers
• Regular security assessments and updates
• Restricted access to personal data on a need-to-know basis
• Employee training on data protection and privacy

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your personal data
• Right to Data Portability: Request transfer of your personal data to another organization
• Right to Object: Object to our processing of your personal data for certain purposes
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact our customer service team through the contact form on our website.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. For more information about how we use cookies, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the contact form available on our website. We will make every effort to respond to your inquiry in a timely manner.